Lighthouse Genetics Return Policy
At Lighthouse Genetics, we take pride in offering high-quality cannabis seeds and merchandise to our valued customers. Our goal is to ensure your complete satisfaction with every purchase. Due to the specialized nature of our products, we have a specific return policy tailored to the different categories of items we offer. Please read our policy carefully to understand how we handle returns, exchanges, and refunds.
Cannabis seeds are a unique product with strict regulations and considerations. As a result, we do not accept returns or exchanges for cannabis seeds under any circumstances. We understand that issues may arise with your order, and we want to work with you to address any concerns. If you encounter any problems with your cannabis seed order, we encourage you to reach out to us directly through our Contact Page. Our team is committed to finding a solution that meets your needs and ensures your satisfaction.
Our merchandise, including T-shirts, hats, and smoking accessories, is designed with the same care and attention to detail as our cannabis products. While we do not accept returns or exchanges for these items, we recognize that there may be situations where a refund is appropriate. If you believe your merchandise order qualifies for a refund, please contact us via our Contact Page. We handle all refund requests on a case-by-case basis, taking into consideration the specific circumstances of your order.
At Lighthouse Genetics, we value open communication with our customers. If you have any questions or concerns about your purchase, we are here to help. To ensure a smooth process, please provide as much detail as possible when contacting us, including your order number, the items in question, and the nature of your concern. Our customer service team will review your request and respond promptly to discuss the next steps.
Contact Us: Lighthouse Genetics Contact Page
We understand that our return policies may seem strict, but they are designed to comply with legal requirements and to protect the integrity of our products. The cannabis industry is highly regulated, and returning seeds could compromise their quality and legal status. Similarly, our merchandise is produced in limited quantities, and returns could impact our ability to offer exclusive and high-quality items.
At Lighthouse Genetics, your satisfaction is our priority. We strive to provide a seamless shopping experience and are committed to addressing any issues that may arise. While our return policy is clear, we are always willing to discuss your concerns and work towards a resolution that respects both your needs and our commitment to quality.